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Alex's questions

Martin Hope
Alex
Asked: 2019-08-06 14:19:58 +0800 CST
  • 6

A webcam BRIO 4K Stream não relata resoluções mais altas na máquina Windows-10-Pro, enquanto na máquina Windows-10-Home tudo funciona bem.

Alguma ideia de como solucionar esse problema?

O que eu tentei até agora:

  1. Pegue o driver da webcam da máquina em funcionamento e instale na máquina problemática
  2. Atualize o Windows para a versão mais recente
  3. Use a API windows-media-foundation para listar modos em vez de directshow
  4. Google para questões específicas do logitech brio e qualquer coisa relacionada que me veio à mente
  5. Problema aberto no site de suporte da logitech
  6. Hub usb3 conectado antes da webcam
  7. Tentei todas as portas USB da placa-mãe
  8. Câmera conectada à porta usb3.0 na Geforce RTC 2070 via cabo USB-c para USB-c

Informações problemáticas da máquina e comando FFMPEG:

OS Name:                   Microsoft Windows 10 Pro
OS Version:                10.0.18362 N/A Build 18362
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 63 Stepping 2 GenuineIntel ~3501 Mhz
Total Physical Memory:     65,360 MB
Hotfix(s):                 6 Hotfix(s) Installed.
                           [01]: KB4506991
                           [02]: KB4497165
                           [03]: KB4498523
                           [04]: KB4503308
                           [05]: KB4508433
                           [06]: KB4505903

ffmpeg.exe -f dshow -list_options true -i video="BRIO 4K Stream Edition"
ffmpeg version N-94455-g01994c93db Copyright (c) 2000-2019 the FFmpeg developers
  built with gcc 9.1.1 (GCC) 20190716
  configuration: --enable-gpl --enable-version3 --enable-sdl2 --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libdav1d --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-libvo-amrwbenc --enable-libmysofa --enable-libspeex --enable-libxvid --enable-libaom --enable-libmfx --enable-amf --enable-ffnvcodec --enable-cuvid --enable-d3d11va --enable-nvenc --enable-nvdec --enable-dxva2 --enable-avisynth --enable-libopenmpt
  libavutil      56. 33.100 / 56. 33.100
  libavcodec     58. 55.100 / 58. 55.100
  libavformat    58. 30.100 / 58. 30.100
  libavdevice    58.  9.100 / 58.  9.100
  libavfilter     7. 58.100 /  7. 58.100
  libswscale      5.  6.100 /  5.  6.100
  libswresample   3.  6.100 /  3.  6.100
  libpostproc    55.  6.100 / 55.  6.100
[dshow @ 0000018a9fa09600] DirectShow video device options (from video devices)
[dshow @ 0000018a9fa09600]  Pin "Capture" (alternative pin name "0")
[dshow @ 0000018a9fa09600]   pixel_format=yuyv422  min s=640x480 fps=5 max s=640x480 fps=30
....
[dshow @ 0000018a9fa09600]   vcodec=mjpeg  min s=640x480 fps=5 max s=640x480 fps=30
....
[dshow @ 0000018a9fa09600]   vcodec=mjpeg  min s=1280x720 fps=5 max s=1280x720 fps=60.0002
[dshow @ 0000018a9fa09600]   vcodec=mjpeg  min s=1600x896 fps=5 max s=1600x896 fps=30
[dshow @ 0000018a9fa09600]   vcodec=mjpeg  min s=1600x896 fps=5 max s=1600x896 fps=30
[dshow @ 0000018a9fa09600]   vcodec=mjpeg  min s=1920x1080 fps=5 max s=1920x1080 fps=30
[dshow @ 0000018a9fa09600]   vcodec=mjpeg  min s=1920x1080 fps=5 max s=1920x1080 fps=30
video=BRIO 4K Stream Edition: Immediate exit requested

Saída correta em máquinas diferentes:

OS Name:                   Microsoft Windows 10 Home
OS Version:                10.0.18362 N/A Build 18362
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 158 Stepping 10 GenuineIntel ~3696 Mhz
Total Physical Memory:     16,308 MB
Hotfix(s):                 2 Hotfix(s) Installed.
                           [01]: KB4508433
                           [02]: KB4505903

ffmpeg.exe -f dshow -list_options true -i video="BRIO 4K Stream Edition"
ffmpeg version N-94452-g9af8ce754b Copyright (c) 2000-2019 the FFmpeg developers
  built with gcc 9.1.1 (GCC) 20190716
  configuration: --enable-gpl --enable-version3 --enable-sdl2 --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libdav1d --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-libvo-amrwbenc --enable-libmysofa --enable-libspeex --enable-libxvid --enable-libaom --enable-libmfx --enable-amf --enable-ffnvcodec --enable-cuvid --enable-d3d11va --enable-nvenc --enable-nvdec --enable-dxva2 --enable-avisynth --enable-libopenmpt
  libavutil      56. 33.100 / 56. 33.100
  libavcodec     58. 55.100 / 58. 55.100
  libavformat    58. 30.100 / 58. 30.100
  libavdevice    58.  9.100 / 58.  9.100
  libavfilter     7. 58.100 /  7. 58.100
  libswscale      5.  6.100 /  5.  6.100
  libswresample   3.  6.100 /  3.  6.100
  libpostproc    55.  6.100 / 55.  6.100
[dshow @ 0000021ea7d28580] DirectShow video device options (from video devices)
[dshow @ 0000021ea7d28580]  Pin "Capture" (alternative pin name "0")
[dshow @ 0000021ea7d28580]   pixel_format=yuyv422  min s=640x480 fps=5 max s=640x480 fps=30
....
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=1280x720 fps=5 max s=1280x720 fps=90.0001
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=1600x896 fps=5 max s=1600x896 fps=30
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=1600x896 fps=5 max s=1600x896 fps=30
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=1920x1080 fps=5 max s=1920x1080 fps=60.0002
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=1920x1080 fps=5 max s=1920x1080 fps=60.0002
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=2560x1440 fps=5 max s=2560x1440 fps=30
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=2560x1440 fps=5 max s=2560x1440 fps=30
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=3840x2160 fps=5 max s=3840x2160 fps=30
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=3840x2160 fps=5 max s=3840x2160 fps=30
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=4096x2160 fps=5 max s=4096x2160 fps=30
[dshow @ 0000021ea7d28580]   vcodec=mjpeg  min s=4096x2160 fps=5 max s=4096x2160 fps=30
[dshow @ 0000021ea7d28580]   pixel_format=nv12  min s=640x480 fps=5 max s=640x480 fps=30
[dshow @ 0000021ea7d28580]   pixel_format=nv12  min s=640x480 fps=5 max s=640x480 fps=30
[dshow @ 0000021ea7d28580]   pixel_format=nv12  min s=640x360 fps=5 max s=640x360 fps=30
[dshow @ 0000021ea7d28580]   pixel_format=nv12  min s=640x360 fps=5 max s=640x360 fps=30
[dshow @ 0000021ea7d28580]   pixel_format=nv12  min s=1280x720 fps=5 max s=1280x720 fps=30
[dshow @ 0000021ea7d28580]   pixel_format=nv12  min s=1280x720 fps=5 max s=1280x720 fps=30
[dshow @ 0000021ea7d28580]   pixel_format=nv12  min s=1920x1080 fps=5 max s=1920x1080 fps=30
[dshow @ 0000021ea7d28580]   pixel_format=nv12  min s=1920x1080 fps=5 max s=1920x1080 fps=30
video=BRIO 4K Stream Edition: Immediate exit requested

Observe os modos adicionais s=1920x1080 fps=60e s=4096x2160 fps=30não presentes na saída problemática.

Obrigado, Alex

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